(MSNBC) Tech-savvy travelers embrace self-service model

As a marketing consultant for automotive dealerships, Ross Thornhill is no stranger to long days on the road. That’s why, on a recent business trip to Boston, he was pleased to pull into the Aloft hotel in Lexington, Mass., skip the check-in process at the front desk, and use a pre-programmed, RFID-enabled keycard to unlock the door to his room. (...). Frequent flier Marie Lotode Chandra, for one, is all for it. As the founder of Via Her Inc., a producer of city guides for women business travelers, she already gets her boarding pass via cellphone whenever possible and self-tags her bags when overseas: “All I want to do is go from Point A to Point B as fast and smoothly as possible. If it speeds up the process, I’m all for it.” Read article.